IT Ticket

Create requests, track progress and view your schedule. Choose your company to sign in with its Odoo account.

Company

Choose your company, then use its Odoo account. Company not listed? Contact IT.

Your next step, sorted.IT, without the back-and-forth.

REQUEST → ASSIGN → SCHEDULE → RESOLVE

IT Ticket

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IT TicketINTERNAL WORKSPACE

IT Support

WORKSPACE

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↗ Back to Odoo ↗ Open website separately

Workspace / My tickets

Connected via Odoo

My tickets

Tickets submitted by you.

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Ticket / subject	Requester	Assignee	Status	Queue	Planned start	Schedule

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Changes are saved directly to your workspace

New IT request

Subject

PriorityImpactRequested completion

Description

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Add screenshots or supporting filesDrag & drop, paste a screenshot, or choose files · 10 MB per file

Choose files

✦ AI matches your request to the right IT person. If it’s unclear, the team will review it.

AI assignment settings

DeepSeek

Shared AI assignment for all users. Authorized account administrators can manage these settings.

Not configured

ModelAPI key

Your key is encrypted in transit on HTTPS deployments and stored only on this server. It is never returned to the browser. Leave blank to keep the saved key.

Enable automatic AI assignment I authorize DeepSeek to analyze ticket text and up to 8 human-confirmed reference cases per request. Attachments are not sent.

Email notifications

AgentMail

Notify assignees on assignment, and assignees and requesters on status changes.

Not configured

AgentMail Inbox IDAgentMail API key

Authorized account administrators can manage these settings. The key stays on this server. Leave blank to keep the saved key.

Enable automatic email notifications for all users

Pending notifications will send when enabled. Each recipient receives a separate email. Attachments and AI reasoning are not included.

Company connections

Employees sign in through their company’s Odoo. Ryan and Sunnie handle all companies in one support queue.

Company IDCompany name

Odoo URLOdoo databaseShared sign-in secret

Install the supplied sign-in bridge in this company’s Odoo. Set its website URL, provider ID and shared secret to match this connection. Each company uses a different secret.

Show this company on the login page

Account permissions

Choose an account and adjust its access. New accounts appear after their first Odoo sign-in. Changes apply to subsequent requests; disabled accounts are signed out.

Account

Permission history